At Zedny Books, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds, returns, and exchanges may be granted. By making a purchase on our website, you agree to the policies described below.
1. General Refund Policy
We aim to provide high-quality books and digital products. If you are not fully satisfied with your purchase, you may be eligible for a refund under the conditions described in this policy.
Refund eligibility depends on the type of product purchased and compliance with the requirements outlined below.
2. Physical Books
You may request a refund for physical books if:
The item is returned within 14 days of delivery
The book is unused, undamaged, and in its original condition
All original packaging is included
Refunds for physical books will be issued after the returned item has been received and inspected.
Non-refundable cases for physical books include:
Items damaged due to misuse or improper handling
Books returned outside the allowed return period
Items marked as final sale
Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly delivered.
3. Digital Products and E-Books
Due to the nature of digital content:
Digital books, e-books, and downloadable materials are non-refundable once access has been granted or the file has been downloaded.
Refunds for digital products may only be considered if the file is defective, inaccessible, or incorrectly delivered.
By purchasing digital products, you acknowledge and agree to waive your right to cancel once delivery has begun, where permitted by law.
4. Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped or digital access has been provided, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible using the contact details below.
5. Refund Processing
Approved refunds will be processed using the original payment method. Please allow:
5–10 business days for the refund to appear in your account, depending on your payment provider
Additional time for processing by banks or card issuers
Shipping fees are non-refundable unless required by law or in cases of incorrect or damaged items.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Provide your order number and, if applicable, photographic evidence of the issue.
We will arrange a replacement or issue a full refund, including return shipping costs where appropriate.
7. Exchanges
Exchanges may be offered for physical books subject to availability. Exchange requests must meet the same conditions as returns.
Digital products cannot be exchanged once accessed or downloaded.
8. Legal Rights
This Refund Policy does not affect your statutory rights under United Kingdom consumer protection laws. Where applicable, consumers retain the right to a refund or remedy in accordance with legal requirements.
9. Policy Changes
Zedny Books reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page, with the updated effective date noted above.
10. Contact Information
If you have questions or wish to request a refund, return, or exchange, please contact us:
